1. Acceptance of Terms

      • By accessing and using www.msnatlearning.com (the "Website"), you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree, please refrain from using the Website.

    2. Services Provided

      • Ms Nat Learning Exploration offers educational content and programmes for young children. Details, prices, and policies related to programmes, subscriptions, or products are subject to change, and we reserve the right to update this information at any time.

    3. User Responsibilities

      • Users agree to use the Website in a manner that respects the rights of Ms Nat Learning Exploration and other users. Unauthorized reproduction or distribution of any materials, including digital content, is prohibited.

    4. Registration and Payments

      • Certain programmes or content may require registration or payment. All information provided during registration must be accurate and up-to-date. Payments for programmes, subscriptions, or products are non-refundable unless stated otherwise. Ms Nat Learning Exploration reserves the right to modify pricing or introduce new services.

    5. Intellectual Property

      • All content on the Website, including logos, images, videos, and written materials, is the property of Ms Nat Learning Exploration. Users may not copy, reproduce, or redistribute any part of the Website without prior written consent.

    6. Privacy

      • Ms Nat Learning Exploration respects your privacy and handles data as described in our Privacy Policy. By using the Website, you consent to the collection and use of information in accordance with our Privacy Policy.

    7. Limitation of Liability

      • Ms Nat Learning Exploration is not liable for any direct, indirect, or consequential damages resulting from the use or inability to use the Website or its content.

    8. Changes to Terms

      • Ms Nat Learning Exploration reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to the Website.

    9. Contact Information

      • For questions or concerns regarding these Terms and Conditions, please contact us at getmsnat@gmail.com.

    1. Registration (Applicable only for regular programme)

    • A one-time registration fee of $30 per child.

    • For families enrolling more than one child, a reduced $15 fee applies for the second and subsequent siblings.

    • This helps cover administrative and material costs.

    2. Fees, Billing & Deposit

    • Fees are billed monthly.

    • Invoices are sent by the 3rd week of each month for the upcoming month’s classes.

    • Payment is due by your child’s 4th class of the current month.

    • A 1-month deposit is required upon enrolment.

    • To withdraw, please give 1 month’s written notice. The deposit will be used to offset the final month’s fees.

    • If no notice is given and your child discontinues attendance in the following month, the deposit will be forfeited.

      (This is to allow us to plan staff allocations, materials, and maintain fairness to other families on the waitlist.)

    • If your child is going on holiday, you may pause billing for one full month with at least 24 hours advance notice before the billing cycle begins.

    • For mid-month enrolments or students with class credits, only 1 credit may be used to pro-rate fees.

    • A maximum of 2 unused credits can be carried forward to the next month.

    • Missed classes can be made up during the 5th week of the month, when available.

    3. Refunds

    • All purchases are non-refundable and non-transferable to non-siblings.

    • Special or holiday programmes are only valid for the booked date and cannot be rescheduled.

    4. Class Cancellation & Rescheduling

    • Please notify us at least 24 hours in advance if your child will miss a class.

    • Missed classes can be made up during the replacement week (5th week), subject to slot availability.

    • A $5 reactivation fee applies in the following cases:

      • If your child has 3 or more missed classes (not yet made up), or

      • If your child is a no-show without prior notice.

    • No medical certificate is required, but the fee covers material prep and lost slot.

    5. Punctuality & Attendance

    • Please arrive 15 minutes early for health checks and smooth check-in.

    • Class starts promptly at the scheduled time and ends on time, even for late arrivals.

    • Latecomers will miss part of the session.

    6. Class Slots

    • Slots are first come, first served and only confirmed once payment is made.

    • A confirmation email will be sent via info@msnatlearning.com

    • If classes are full, a waitlist will be started.

    • A new class slot may be opened if there are at least 6 confirmed enrolments.

    7. Health & Safety

    • Children must be in good health and symptom-free when attending class.

    • Children showing signs of illness will be asked to rest at home.

    • Staff will be checking for any sign of HFMD before class begins

    • Please follow all safety protocols outlined by the venue.

    8. Adult Accompaniment (for accompanied classes only)

    • One adult per child is allowed in the learning area to ensure sufficient space and engagement.

    • Additional parents/caregivers may wait in the designated waiting area.

    9. Child Waiver

    • By enrolling, you accept that Ms. Nat Learning Exploration will not be held liable for any incidents or accidents during the programme.

    10. Personal Data Protection

    • You consent to the collection, use, and disclosure of your personal data in line with the Singapore PDPA (Personal Data Protection Act).

    11. Photography & Videography

    • Photos and videos may be taken for promotional and archival purposes.

    • Trial Promotion

      • The trial promotion is available only for first-time students.

      • Any promotion must be used within the term.

    • Class Pack Promotions

      • The 10, 8, and 4 class pack promotions allow up to 2 credits to be carried over to the next term or can be used as credit for holiday programmes.

    • Exclusions

      • All promotions do not include the registration fee.

    1. Eligibility

      • The programme is available for children aged 6-36 months  (adult-accompanied) and 3-6 years (drop-off). Each segment is designed with age-appropriate activities.

    2. Booking & Payment

      • Pre-registration is required, and payment must be made to confirm your booking. Slots are limited and will be allocated on a first-come, first-served basis. Payment is non-refundable.

    3. Transfers

      • Bookings are transferable to another session only upon a written request via WhatsApp. Transfers are subject to availability and require approval. No transfers will be processed without prior approval.

    4. Attendance & Punctuality

      • Please arrive 10 minutes before the scheduled start time. Activities will begin promptly, and late arrivals may miss parts of the programme. The session will still end at the designated time.

    5. Adult Accompaniment (6-36 months)

      • One adult must accompany each child in the 6-36 months programme. To ensure a safe and comfortable environment, only one adult is allowed in the activity area per child. Additional adults can wait in the designated seating area.

    6. Drop-Off & Pick-Up (3-6 years)

      • For the 3-6 years drop-off programme, parents or guardians must drop off and pick up their children on time. Ensure that your child is comfortable with the drop-off arrangement before the session.

    7. Health & Safety

      • Parents or guardians are responsible for ensuring their child is healthy and free from any contagious illnesses before attending. Children showing signs of illness will not be allowed to participate. All participants are expected to follow the health and safety guidelines provided by the programme organizers.

    8. Cancellations

      • Since payments are non-refundable, no cancellations will be processed. For transfers, please refer to the transfer policy mentioned above.

    9. Programme Modifications

      • The organizers reserve the right to make any changes to the programme schedule or activities, with prior notice to participants, if needed.

    10. Child Waiver

      • You accept the associated liability and risks involved when enrolling your child in our programmes, and understand that Ms Nat Learning Exploration will not be held responsible for any incidents or accidents that may occur.

    11. Personal Data Protection Policy

      • You acknowledge and agree to the collection, usage and disclosure of your personal data provided in this form, by Ms Nat Learning Exploration, in accordance with Singapore’s Personal Data Protection Act.

    12. Photography & Videography

      • Photographs and videos will be taken in class for promotional and archival purposes, and by attending the class, you grant us permission to use them.